1. Introduction and data controller

We at Marco Bicego®, along with our group subsidiaries and affiliates (collectively the  “Marco Bicego Group”) protect your privacy to the fullest extent possible.

References in this Privacy Policy to "we", "us", "our", "Marco Bicego®” are references to the data controller here, which is generally the entity that obtains your information (the “Data Controller”).

This Policy regards personal information that we obtain through your interactions and any transactions with Marco Bicego, through your use of Marco Bicego websites, mobile applications, social media pages and other platforms that reference this Privacy Policy (“Online Channels”)and through our third party sources, including advertising and social media networks (collectively referred to as the “Channels”).

2. Processed information

Types of data that might be processed: (i) contact information (i.e., name, mailing address, e-mail address and mobile or other telephone number); (ii) username and password; (iii) shipping and transaction information (shipping address, billing address and additional directions); (iv) customer service information (such as customer service surveys, comments); (v) information regarding your personal or professional interests; location data (such as data derived from your IP address, country, and/or zip code) and the precise geo-location of your mobile device, where you have provided appropriate consent; (vi) data regarding your online activities (such as information about your devices, browsing activity, and usage patterns) that we obtain through the use of cookies (see our Cookie Policy).

3. Purpose and legal basis of processing

3.1 We use information obtained on the basis of the performance of a contract with you or for the performance of pre-contractual measures taken at your request, including:

・conducting transactions with you and to provide you with various products and services;

・processing and execute orders related to our products and services and to keep you informed regarding the status of your order;

・creating job opportunities, including for the purpose of recruitment and selection;

・providing customer service (including repairs, alterations, cleaning and other services); and;

・creating and to manage your account with Marco Bicego®.

3.2We use the information obtained on the basis of our
legitimate interests, which we may further describe upon request, including:

・carrying out, to evaluate and to improve our business (including developing and improving new products and services; managing our communications; performing data analysis and performing accounting, audit and other internal functions);

・reducing credit risk and to manage recoveries;

・verifying your identity;

・sending you materials and other communications (including thank-you notes, reminders for special occasions and other communications sent by the salespeople to whom you have addressed them);

・contacting you by e-mail, mail, telephone and other means and to manage your participation in special events, contests, sweepstakes, programs, offers, surveys and market research;

・identifying and to prevent fraud and other illegal activities;

・complying with applicable laws, contractual obligations, and our policies; and

・to respond to your requests.

3.3We use information obtained based on your express consent, including:

・sending newsletters and communications and information of a commercial, promotional and loyalty-building nature;
・provision of services, product offerings and sending personalized advertisements;
・geolocation, to enable the store locator to better plan your shopping experiences.

4.Nature of data provision

The provision of your personal data for the purposes set out in paragraphs 3.1 and 3.2 above is mandatory. Your refusal would result in your inability to take advantage of the content and services of the Website.

The provision of your personal data for the purposes set out in Section 3.3 above is optional. Failure to provide it, while not preventing you from using the Web Site, would prevent you from taking full advantage of certain additional benefits and services we offer to our community.

5.Information that we share

We share information with service providers, who provide services on our behalf (e.g., payment processors, web hosting), where it is necessary for the purpose of performing services on our behalf or to fulfil a legal obligation. We may also share your personal information within the Marco Bicego® for the purposes described in this Privacy Policy.

The data controller relies on Klarna Klarna to manage instalment payments. In order to offer Klarna's payment methods to you, at checkout we may transmit your personal information to Klarna in the form of contact information and order details so that Klarna can assess your suitability for its payment methods and customize those payment methods. The transferred user's personal data are processed in line with Klarna's privacy policy.

In addition, we may disclose your information (i) when required to do so by law, (ii) to law enforcement or other public officials, and (iii) when we believe that disclosure is necessary or appropriate in order to avoid physical harm or financial loss or in connection with an investigation of suspected or actual fraudulent or illegal activity.

6. Data retention

We retain the information we obtain about you as long as is necessary (1) for the purposes under which we obtained it, which generally means that we will retain your information for the duration of our relationship or as long as you maintain your open account with us; or (2) for ten years after the end of your business or contractual relationship with us, in compliance with the ordinary limitation period.

7. Your rights

You have the right to access your data, request, where applicable, rectification and erasure of your data, object to or request restriction of processing, request the right to data portability. If given, you may revoke your consent at any time and complain to the competent authority and the Data Protection Authority.

You may exercise any of these rights by writing to

8. Data transfers and PDA

We transfer some of the information we collect to countries outside the one in which it was initially acquired. These countries may not have the same data protection laws as in the country where you initially provided the information, in such cases we take appropriate measures in order to ensure the protection of such information.

The Data Controller does not use automated decision-making processes, including profiling.

9. Link to external sites and services

Our Online Channels may provide links to sites, applications and services that may be operated by companies outside the Marco Bicego® Group. Our products and services may also be made available to you through third party platforms (such as app store providers) or through other Third-Party Channels. These companies may have their own privacy notices or policies, which we strongly recommend reading.

10. How to contact us

If you would like your data or preferences in our possession to be updated, changed or deleted, or if you have any questions or comments about this Privacy Policy, please contact us by sending an email to

You can also write to the following address:

Chief of Compliance
Marco Bicego S.p.A.
Via dell'Industria, 33
36070 Trissino (VI)